Hello all. I am hoping someone can help me here. I cannot find anything about my issue. I recently purchased FrameMaker 12 and the Entire Technical Communicators Suite for a user at my company. It worked for about a month without issue. Then one day, he comes in and the application FrameMaker will not start. It goes through the entire splash screen, then it halts with the following error:
Internal Error 12004, 21624148, 21624442, 24554677. FrameMaker has detected a serious problem and must quit.
A file named "C:\Users\joseph.kover\AppData\Roaming\Adobe\FrameMaker\12\FrameLog_14.08.13_13.0.4.59.tx t" has been generated which contains information that may help Frame development improve the product for future releases.
Then it gives information on how to contact Adobe, blah blah blah.
I have already tried uninstalling the whole suite. rebooting. then re-installing the whole suite.
The operating system is Windows 7 SP1 64bit.
Please help, anyone???! We cannot even use the application at all.
Thanks in advance.