Hi,
I have two licenses for FrameMaker 8. One of them is for the copy I have installed on my PC at work, which I use every day. I have no idea where the other license is. I'm on my third PC since I've been working here, so for all I know, the license was activated on one of those PCs and I didn't think to deactivate it before IT came and hauled away the old one.
I called Adobe customer support and the guy I spoke to told me that Adobe can't deactivate licenses, only I can. So I asked him to explain how I can do that. He said that I had to do it from the PC where I had activated it. I explained that the old PC was gone and I had no access to it. Tech support guy says, "We already gave you an extra license back in 2010, so I can't give you any more." What? Who's asking for extra licenses? I simply want to deactivate one of the ones that seems to be in use (but in reality, it is not) so I can install FrameMaker on another machine. A trial license isn't an option - I want to be able to use this indefinitely.
I can't believe this kind of situation hasn't happened before with an Adobe product. Do they really have no procedure for deactivating a license when the customer has lost track of where it was activated, or no longer has access to it? I can't be the only person who has forgotten to deactivate a license when upgrading PCs.
Can anyone help?
Thanks!