FM10 is crashing constantly for months. I have tried the following:
- MIF wash of all files
- Rebuild the book file
- Change default printer
- Uninstall FM10 and reinstall (including latest patch/update)
- Inspect ALL x-refs and their targets
There are no other versions of FrameMaker installed on the subject machine (HP Mobile Workstation running Win7 64-bit, with ample RAM and HD space). There is no peculiar software installed that might interfere with FM and the machine is secure (clear of viruses, malware, etc.). There is no obvious reason for the crash situation to develop.
If I disable All Cross-Reference in Update Book, FM updates the book fine. With this option selected, it crashes.
I found rumours online and heard anecdotal reference from experienced FM users about FM10 crashing if Acrobat X is also installed. I do have Acrobat X installed. Also, some applications use Adobe Flash. I am not sure if these are interferring. Other online references refer to certain internal functions peculiar to laptops cause problems, but solutions are vague. The IT guy here is stumped. Could Symantec Endpoint be interfering?
I was contacted by someone in the FrameMaker Engineering team but they wanted all project files sent. This not reasonably possible due to proprietary info and sheer size of the overall book + files. Can anyone help?