So, after months of pushing string, the long-awaited e-mail "we'll be installing your FM 12 tomorrow." Except that the same mail also said "we need to see {person} first." That was last week; still no movement, but at least it gives me time to ask what the latest patches are; and also to ask whether this will be an old-style installation where we install the base product and then patiently add layers of updates in order, or a new-style installation where we automagically pick up the very latest, patched version/release just by clicking on [Download]. All advice welcome.
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