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Trying to upgrade to TCS 2.5 - odd results

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Hi all,

 

Using TCS 2 on Windows 7 64 bit. No issues. I bought the TCS 2.5 upgrade and now I'm trying to install that (plenty of RAM, etc.).  When I went to install this AM, so far I have 2 issues:

 

1) Captivate 5 installed, but Captivate 4 is still in place. Why?

2) When I try to install CS5 it says "installer indicates a machine restart is pending" and I can either quit installer (recommended) or ignore and continue. So far, I've just quit the installer b/c I don't want to crash my system

 

Has anyone else installed TCS 2.5? I've been on hold with Adobe for 20 minutes after being told I had a 4 minute wait time, so I'm not terribly hopeful that I'm going to get help from Adobe Support...

 

Thanks,

Adriana


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