I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it on a second laptop. When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy.
I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop.