I just recently purchased and installed the Academic version of the Adobe Technical Communication Suite. However, when I went to enter my serial number after launching Frame 8 for the first time, I received a red X at the end and was told it was not a valid serial number. I used the one listed under "Technical Suite" on my box. I tried to enter it several times and even had a colleague try to no avail.
I tried to use the Adobe online chat and was told that the number was valid, but had not been "activated." I was confused as I thought that what I was doing in the Software Setup was activating the number. I am on a machine with internet access and administration permission. The entry fields only allow numerical entry, so I know I am not confusing 0 and O. The online chat rep told me I had to call Customer Service.
So far, my "customer service" experience has been very poor. I provided all my info and the serial number and was told I need to talk to Technical Support, they transferred me. The next person took all the same info and said that I needed to talk to customer service and transferred me back, but of course to a new rep. I was transferred back to Support Options again, then transferred into oblivion where no one answered for 40 minutes and then I was disconnected!!!
After reading some of these forum topics, I thought maybe I was having trouble because I have had RoboHelp in the past and still had an older version of Frame. I proceeded to deinstall anything related to Adobe, including the new suite. Then, after a restart, I tried to reinstall and tried again to enter my serial number only to get the exact same "not valid" message.
PLEASE HELP!! I have a fast approaching deadline and need to get this worked out.
Renee
I tried to use the Adobe online chat and was told that the number was valid, but had not been "activated." I was confused as I thought that what I was doing in the Software Setup was activating the number. I am on a machine with internet access and administration permission. The entry fields only allow numerical entry, so I know I am not confusing 0 and O. The online chat rep told me I had to call Customer Service.
So far, my "customer service" experience has been very poor. I provided all my info and the serial number and was told I need to talk to Technical Support, they transferred me. The next person took all the same info and said that I needed to talk to customer service and transferred me back, but of course to a new rep. I was transferred back to Support Options again, then transferred into oblivion where no one answered for 40 minutes and then I was disconnected!!!
After reading some of these forum topics, I thought maybe I was having trouble because I have had RoboHelp in the past and still had an older version of Frame. I proceeded to deinstall anything related to Adobe, including the new suite. Then, after a restart, I tried to reinstall and tried again to enter my serial number only to get the exact same "not valid" message.
PLEASE HELP!! I have a fast approaching deadline and need to get this worked out.
Renee