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FM10 crashes when saving book after update

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Hi,

I have seen this problem reported before and contacted Adobe Support for a solution. We were provided a workaround that is NOT efficient where we basically create the same book in a new folder; this works for a couple of saves and then we're back to crashes. We have over 20 FM users, and the problem seems to be spreading among several of us. I am very disappointed at the level of response. Last update I received from Support was that our FM book was passed to R&D. It has been at least 2 months since then, and I have not seen any resolution.

About a month ago, another person contacted me and asked me for a convenient time for a phone discussion. I have supplied several options and sent reminders, but I have not heard from anyone since then.

 

This is highly disappointing. I hope someone can take this issue seriously and help.

 

Thanks,

Hani Salloum

Director of Technical Publications

Mellanox Technologies

 

 

 


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