Why is FrameMaker 12 giving error message "FrameMaker has encountered a serious error?"

April 9, 2015, 9:29 am

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Hi All,

 

I have a couple people that are experiencing the exact same thing.  They are all using FrameMaker 12 Structured mode, and when they are trying to open up certain files, this is what they experience.

I have un-installed and re-installed the software and still no luck.  I have already sent an email to fmerror@adobe.com, but I was just going to post on the forum to see if anyone else has ever had this happen to them.  They can also open up some files, but the one's that they are needing to open up aren't working.  Any help is appreciated.

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FM 12.0.2 patch available now

May 6, 2014, 11:39 am

≫ Next: When I look at linked Visio (2013) images in Framemaker 11, the text is corrupted. If I click on the image, and go into Visio, the images look fine in Visio. The particular corruption I see, is that rotated text comes out with the characters not rotated

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The FM 12.0.2 patch has been pushed out with 22 fixes, 14 enhancements and 8 FDK/Extendscript issues resolved.

 

There also is a RoboHelp 11.0.1 patch out.

 

This update is being pushed through the update manager (use Help > Updates...). It's not yet available for downloaded directly from the FM updates area.

 

The ReadMe file is available here: Adobe FrameMaker 12.0.2 ReadMe.pdf

 

[Addendum: For more details, please see Kapil Verma's blog posting on this release: Important FrameMaker update released « TechComm Central by Adobe]

When I look at linked Visio (2013) images in Framemaker 11, the text is corrupted. If I click on the image, and go into Visio, the images look fine in Visio. The particular corruption I see, is that rotated text comes out with the characters not rotated

May 22, 2014, 8:59 am

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When I look at linked Visio (2013) images in Framemaker 11, the text is corrupted.  If I click on the image, and go into Visio, the images look fine in Visio.  The particular corruption I see, is that rotated text comes out with the characters not rotated.  So ABC will come out A on top of B on top of C without being rotated.  If I import into MS Word, the Visio drawing is okay.  If then import into Framemaker, it is okay.  Anyone know of a solution?

What is the best way to make a certification page using TOC headings?

June 4, 2014, 4:51 pm

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I am working in FM11. I need to make a certification page layout using each heading (Heading1 - Heading7). The certification pages would look something like this:

 

Certification Date	Heading (Headings1-7)	Pass	Fail	Comment

 

I  have 20 TOC pages and if there is a relatively simple way to create a table with the TOC headings that would go in the Heading column, it would save a lot of time. Thanks.

How to fix Frame problems with fonts

September 18, 2014, 10:50 am

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When I try to "Save as book" to PDF, I get a font error that prevents the file opening for printing.

 

When I view the file, I get:

 

The "Myriad Pro Light" Font is not available.

  "MyriadPro-Regular" will be used in this session.

 

The print error does not specify which font, but I assume it is the one mentioned in the first line above.

 

The font is in the Windows font directory, but FM is not seeing it.  How do I fix this?

 

Unstructered FM12, Win8.1, HP printers (no choice about that)

Unable to install Acrobat on Windows 8.1

November 19, 2014, 7:39 pm

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I am unable to install the trial version of Acrobat that comes with the Technical Communication Suite. I have Windows 8.1. I've restarted my computer several times and disabled the virus protection but that did not solve the problem. I also tried running the acropro.msi several times but that did not work either. I get the following message:

 

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR:

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

 

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

 

-------------------------------------------------------------------------------------

Create new Unanchored Frame not working?

December 10, 2014, 1:14 am

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Hi everyone.

 

What i am trying is creating an empty frame for graphics.

i´m using Extendscript for this purpose. I can create Frames with Graphic. but no empty Frames.

I Tried following code:

                                        
frame = doc.NewGraphicObject (Constants.FO_AnchoredFrame, doc.TextSelection);               
frame = doc.NewGraphicObject (Constants.FO_UnanchoredFrame, doc.TextSelection);               
frame = doc.NewUnanchoredFrame (doc.TextSelection);        

 

None of those is creating an empty Frame. I have an unstructered Document but tried this with structered documents too.

I tried them one by one, and now i am out of options. I don´t have a clue why this is not working.

I´m using Framemaker 12.

 

Hope somebody knows what i´m missing.

Remove Paragraph and Character Styles in Frame books

February 27, 2015, 11:58 am

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How can I quickly and easily remove Paragraph and Character Styles in my Frame books?

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Specify location of backup and autosave files?

April 4, 2015, 11:16 am

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I'm still new to FrameMaker but making steady progress. I am transitioning over from Word and things are going well.

 

Here's one feature I miss from Word: The ability to tell Framemaker where to store the backup and autosave files. My book has 40 documents which translates to 120 files inside my folder. Could this be done in FM 12?

 

Thanks,

Create a new command and assign it a keyboard shortcut

April 4, 2015, 11:19 am

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Is there a quick tutorial on

1.   Creating new commands in FrameMaker? Would I have to use FrameScript? I am a coder and have no issues writing code. I just want to know
2.   Assigning a keyboard shortcut to a command?
3. Am I better off using a third-party program to configure framemaker?

 

[Message moved from Feature Requests by moderator]

Enter Unicode U+21CC code point in dialogs?

July 26, 2012, 11:17 am

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Is there a backslash notation?

 

This question would only apply to FM8 or later.

I only have FM9 to try things on.

 

When using special (non-keyboard) characters in the Unicode age, it is often the case that one discovers the needed glyph on some Unicode web site, and is then armed with the code point, but not necessarily a glyph that can be copied and pasted.

 

Unicode-aware versions of FM include an unpleasant little Character Map, and there is also, on Windows, the system Character Map (which allows entry of code point numbers, or search by formal Unicode glyph id).

 

Yes, there is also a way, on Windows, of entering Alt+21CC code points, but this requires a Registry hack and a reboot.

 

It appears that the only way to enter Unicode characters in Frame is:

• via the FM Cmap,
• pasting from the OS Cmap or some other source, or
• using the numpad Alt hack.

 

If creating a Variable for a special character (commonly needed because a Unicode or more fully populated Unicode font is required), it has to be Cmap'd, Alt'ed or pasted in the Variable dialog. There is, so far as I've been able to discover, no:

\u+21cc

style notation for entering known code points as plain text. There is apparently no Unicode equivalent to the legacy \xb4 notation for special characters.

 

I've studied the MIF for one of these, and was surprised to see that Adobe is apparently storing the actual UTF16 in the definition, and in body text when typed directly into Flow A. If you hack MIFs with an editor that is not at least UTF16-safe, beware?

 

Is that about it?

Problems Creating PDFs

December 4, 2000, 12:45 pm

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A lot of problems creating PDFs come from using the wrong printer to create the PDF or underlying printfile.

1. You should use Adobe's Distiller printer instance to create a PDF. This comprises the latest Adobe Postscript printer for your operating system plus the Distiller PPD.
2. 
   
3. Don't use an HP printer to create your PDF. PostScript, or otherwise.
4. 
   
5. Don't use a Xerox printer to create your PDF. PostScript or otherwise.
6. 
   
7. See #1.

Note: If you are outputting to a service bureau, you might want to use something other than the Distiller printer instance. However, if you encounter problems with your particular PDFs, try using the official method with the Distiller printer to see whether any problems are limited just to your setup. If problems persist, you might have to create your PostScript output using one printer driver and the PDF using Adobe's Distiller printer instance.

Common problems include:

• Black and white, or greyscale, PDFs created from color FrameMaker books and documents.
• 
  
• Distiller terminating the PDF creation process early, thus no PDF is created.

Troubleshooting:

• For lack-of-color problems, first check you don't have Spot as Black set in the Frame Print dialog.
• 
  
• Update the printer you are using to the latest Adobe PostScript printer driver version.
• 
  
• Uninstall the printer you are using to create PDFs and to reinstall the latest version from scratch.

Enhanced Find/Change Plug-in for FrameMaker 12?

April 10, 2015, 4:42 pm

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Does anyone know of an enhanced Find/Change plug-in available for FrameMaker 12? I used to use a tool called SuperFind back in the FrameMaker 7 days. With SuperFind, you could load a text file with any number (hundreds or even thousands!) of search and replace terms and run them all in series on a document or book. It worked incredibly well, and it saved us innumerable hours in our edit reviews. Thanks!

FM 12 How to Customize Output for HTML 5

April 10, 2015, 8:52 am

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Hi, in FM 12, how do I Customize Output for HTML 5?

 

With the Publish dock open, and having already generated output, I see that one of my FM styles has been given a 144pt left position in the CSS. While this mirrors what the FM style is like, I want to edit that to be 0 in my HTML 5 output.

 

So, I:

1. Right-click Responsive HTML5 in the Publish window.
2. Choose Edit Settings.
3. Click the Style Mapping tag.
4. Expand the Paragraph list.
5. Select the style I want to modify (in this case, GlossaryDefinition).
6. Click Edit Style. The CSS Rule definition for p.FM_GlossaryDefinition dialog box opens.

The problem at this point is that the 144pt indent, that I can see in the HTML source, is not evident in the p.FM_GlossaryDefinition dialog box. Now, I know I can edit a CSS somewhere, but expect it will be overwritten each time I generate.

 

So, why doesn't the p.FM_GlossaryDefinition dialog box have settings that reflect what I see in my output?

 

 

Thanks,

 

Sean

Is Adobe Acrobat XI compatible with Framemaker 8?

April 10, 2015, 11:46 am

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Installing the trial version of Acrobat has uninstalled the Adobe pdf printer instance from my Framemaker 8 installation. I can no longer make pdf's with Framemaker! Can these two Adobe products run on the same machine? How do I get Framemaker working again - do I have to reinstall?

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Creating PS file with Adobe PDF very slow

December 17, 2009, 7:43 am

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Hallo Framers,

 

I use FrameMaker 7.1 and Distiller 8.1.3 under Windows XP.

 

As recommended in many posts on this forum, I have set Adobe PDF as my default printer. I use the Print To File setting and process the resulting PS with Distiller. However it is S-L-O-W. Making the PS of a 1250-page document takes less than 2 minutes when I use the driver of my PS printer (Xerox WorkCentre 7132PS), and 48 minutes using the Adobe PDF driver. The PS and PDF files are about the same size (900MB PS, 14MB PDF) and the appearance and links seem to be good in both.

 

I know that Tagged PDF can be slow, but I have switched that off in Format > Document > PDF Setup > Tags. Are there any other settings where I can speed up the Adobe PDF?

 

aTdHvAaNnKcSe (thanks in advance)

 

--- Derek

Displaying track changes in RTF file

July 13, 2011, 8:52 am

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I'm updating an FM 10 document using track changes. I then have to distribute the document as an RTF for review. The reviewers want to be able to see the track changes. However, according to FM 10 help, when you publish an FM document to RTF, the text edits are accepted, and the document is published with the edited content. Does anyone know of a way to publish to RTF without having the text edits accepted?

 

Thanks.

Internal Error: 10014, 7686376, 7686666, 10069197

November 21, 2011, 4:38 pm

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TCS3.5, updated today so FM = 10.0.2.419

Win 7-64, 12 GB RAM, 1 terabyte space

 

I get this error when trying to spell check. It is not localized to one file.  It occurred in the previous version of my install as well. I have about 15 files in one book.  I have MIF washed all the files, searched for resolution here and on the Net, and have sent the crash log to Adobe dev.

 

Has anyone seen this?  Got a fix?

 

Thanks

Running MIFWash as a service

December 6, 2012, 12:22 pm

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Got a trailhead?

 

MIFWash is doing what it is supposed to.

 

But while it runs for 35 minutes on a book of insets, my ability to control mouse clicks and use my keyboard are inhibited. FM is minimized.

 

I want to use other programs while MIFWash is running. Because of the mouse & keyboard interference, I can't.

 

How do I get the benefit of MIFWash without the keyboard and mouse interference?  Somehow on a 4-core machine, it seems like this "ought" to be feasible.

 

Hypothetical example:  How do I  start MIFWash, or FM with MIFWash, on an identified book, so that MIFWash runs the way a service process does, without interfering with my keyboard and mouse?

 

Does a command line interface exist to enable this idea?

 

Best regards,

max

Text skipping from right to left column

September 30, 2013, 12:30 am

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I have a problem where sometimes if I'm working on a document with two columns on the same page, if the left column is not filled to the bottom, text from the bottom of the right column skips to the left. Has anyone else had this problem?

 

The page may look correct in Framemaker, but on export to Postscript, it happens, and sometimes it can be incredibly hard to notice before sending the file to the client.

 

Hope someone can shed some light on this